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Service Engineering (Master)

TypSeminar
Dozent/inProf. Dr. Hannes Rothe, Prof. Dr. René Mauer
VeranstalterProf. Dr. Hannes Rothe
KontaktpersonProf. Dr. Hannes Rothe
SemesterWintersemester
Veranstaltungsumfang4 Semesterwochenstunden; Workload: 180h / Semester
Leistungspunkte6
RaumGründerhaus, Altensteinstraße 40
Beginn14.01.2019 | 14:00
Ende04.12.2019 | 19:30

 

In Summer term 2020, the course Service Engineering will be held online!

I – CONTENT

  • Basic principles and characteristics of a service orientation in companies and digitalized and networked services
  • Economic implications of recent developments (e.g. Internet of Things, social networks, and convergence)
  • Process models and formal principles of Service Engineering
  • Planning, framing and controlling of integrative service and usage processes
  • Case studies from the fields of health care systems, mobility, academic teaching and learning, and media and entertainment

IV – TEACHING METHODS

This module consists of lectures, team and online courses.

V - Course Structure

The course will take place from April to August 2020.

Details will be anounced at the beginning of the lectures.