Service Engineering (Master)
|Dozent/in||Prof. Dr. Hannes Rothe, Prof. Dr. René Mauer|
|Veranstalter||Prof. Dr. Hannes Rothe|
|Kontaktperson||Prof. Dr. Hannes Rothe|
|Veranstaltungsumfang||4 Semesterwochenstunden; Workload: 180h / Semester|
|Raum||Gründerhaus, Altensteinstraße 40|
|Beginn||14.01.2019 | 14:00|
|Ende||04.12.2019 | 19:30|
In Summer term 2020, the course Service Engineering will be held online!
I – CONTENT
- Basic principles and characteristics of a service orientation in companies and digitalized and networked services
- Economic implications of recent developments (e.g. Internet of Things, social networks, and convergence)
- Process models and formal principles of Service Engineering
- Planning, framing and controlling of integrative service and usage processes
Case studies from the fields of health care systems, mobility, academic teaching and learning, and media and entertainment
IV – TEACHING METHODS
This module consists of lectures, team and online courses.
V - Course Structure
The course will take place from April to August 2020.
Details will be anounced at the beginning of the lectures.