Service Engineering (Master)
| Typ | Seminar |
|---|---|
| Dozent/in | Prof. Dr. Hannes Rothe, Prof. Dr. René Mauer |
| Veranstalter | Prof. Dr. Hannes Rothe |
| Kontaktperson | Prof. Dr. Hannes Rothe |
| Semester | Wintersemester |
| Veranstaltungsumfang | 4 Semesterwochenstunden; Workload: 180h / Semester |
| Leistungspunkte | 6 |
| Raum | Gründerhaus, Altensteinstraße 40 |
| Beginn | 14.01.2019 | 14:00 |
| Ende | 04.12.2019 | 19:30 |
In Summer term 2020, the course Service Engineering will be held online!
I – CONTENT
- Basic principles and characteristics of a service orientation in companies and digitalized and networked services
- Economic implications of recent developments (e.g. Internet of Things, social networks, and convergence)
- Process models and formal principles of Service Engineering
- Planning, framing and controlling of integrative service and usage processes
-
Case studies from the fields of health care systems, mobility, academic teaching and learning, and media and entertainment
IV – TEACHING METHODS
This module consists of lectures, team and online courses.
V - Course Structure
The course will take place from April to August 2020.
Details will be anounced at the beginning of the lectures.