Service Engineering (Master)
|Instructor||Prof. Dr. Martin Gersch|
|Scope of Course||4 hours per week; Workload: 180h / Semester|
This module is aimed at students in the Master program "Information Systems".
This module consists of lectures, team and online courses.
Details will be anounced at the beginning of the lectures.
- Basic principles and characteristics of a service orientation in companies and digitalized and networked services
- Economic implications of recent developments (e.g. Internet of Things, social networks, and convergence)
- Process models and formal principles of Service Engineering
- Planning, framing and controlling of integrative service and usage processes
Case studies from the fields of health care systems, mobility, academic teaching and learning, and media and entertainment