Service Engineering (Master)

TypeProject course
InstructorProf. Dr. Martin Gersch
SemesterSummer semester
Scope of Course4 hours per week; Workload: 180h / Semester
Credit Points6

Service Engineering

Target Group

This module is aimed at students in the Master program "Information Systems".

Procedure

This module consists of lectures, team and online courses.

Details will be anounced at the beginning of the lectures.  

Content overview:

  • Basic principles and characteristics of a service orientation in companies and digitalized and networked services
  • Economic implications of recent developments (e.g. Internet of Things, social networks, and convergence)
  • Process models and formal principles of Service Engineering
  • Planning, framing and controlling of integrative service and usage processes
  • Case studies from the fields of health care systems, mobility, academic teaching and learning, and media and entertainment

Competence Center E-Commerce
Entrepreneurial Network University (ENU)
016 DynAge_BildWort_RGB_RZ_WEB
CCEC-Online
ECDF
Department Information Systems